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All ResultsResults from Computer Weekly - CALL CENTRE

Call centre automation takes macabre twist
...mob libel lawyers, restore free speech | Main | Party comes to an end as fugitive discovers policemen can read » Call centre automation takes macabre twist The Register brings news that Japanese programmers have developed an algorithm which... http://www.computerweekly.com/blogs/it-downtime-blog/2009/10/call-centre-automation-takes-m.html
Can traditional Call Centre applications ever catch up?
...to Sparc » Can traditional Call Centre applications ever catch up? ...that there were stronger Customer Call Centre solutions on the market in 2008...seamless integration of the Salesforce Call Centre solution with discussion groups... http://www.computerweekly.com/blogs/it-fud-blog/2009/04/can-traditional-call-centre-ap.html
Surrey targets £46m savings from integrated SAP call centre project
Software Surrey targets £46m savings from integrated SAP call centre project Surrey County Council is entering the final phase of a major IT and telecoms overhaul that is expected to save the local... http://www.computerweekly.com/Articles/2006/02/01/213971/surrey-targets-46m-savings-from-integrated-sap-call-centre.htm
Centrica picks IP for call centre comms
...Outsourcing Centrica picks IP for call centre comms Britsh Gas parent Centrica has outsourced its call centre communications network and converted...networking, to refresh the firm's call centre technology, and to simplify the... http://www.computerweekly.com/Articles/2009/10/06/238012/centrica-picks-ip-for-call-centre-comms.htm
Virtual call centre pays off for Scottish Power
...Network Infrastructure Virtual call centre pays off for Scottish Power Scottish Power has gained 10 times the call centre capacity and reduced technology...levels by 31%. The Siemens call centre technology also enables customers... http://www.computerweekly.com/Articles/2008/02/15/229426/virtual-call-centre-pays-off-for-scottish-power.htm
Dell hit with pay lawsuit by call centre workers
... Dell hit with pay lawsuit by call centre workers Dell has been hit with...action lawsuit by 5,000 of its US call centre workers. The workers allege...denied wages and overtime pay to call centre staff as a result. Dell denies... http://www.computerweekly.com/Articles/2008/07/18/231542/dell-hit-with-pay-lawsuit-by-call-centre-workers.htm
Stockton-on-Tees council opens new call centre to improve access to services
Enterprise Software Stockton-on-Tees council opens new call centre to improve access to services Stockton-on-Tees Borough Council has improved access to council services with a new contact... http://www.computerweekly.com/Articles/2008/03/11/229794/stockton-on-tees-council-opens-new-call-centre-to-improve-access-to.htm
Call centre creates 320 new jobs in the North East
Staffing and Training Call centre creates 320 new jobs in the North... Barclaycard closes Manchester call centre and moves work to India >> Lloyds TSB shuts Indian call centre >> Pest controller takes IP... http://www.computerweekly.com/Articles/2007/04/26/223452/call-centre-creates-320-new-jobs-in-the-north-east.htm
China Telecom enter call centre market with UK software
...Computing China Telecom enter call centre market with UK software China...arm is to resell a UK-developed call centre solution aimed at small and medium...between the callers and the agents. Call centre owners pay per use, cutting the... http://www.computerweekly.com/Articles/2009/10/30/238365/china-telecom-enter-call-centre-market-with-uk-software.htm
Online rail enquiry system relieves call centre traffic during storms
...Online rail enquiry system relieves call centre traffic during storms Trains...the pressure on the company's call centre, which had three times the usual...such as WAP and SMS instead of the call centre. The online journey planner has... http://www.computerweekly.com/Articles/2008/03/11/229811/online-rail-enquiry-system-relieves-call-centre-traffic-during.htm
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All ResultsNews and blogs from the web - CALL CENTRE

Tadiran rolls out new IP-based call centre system
...Tadiran rolls out new IP-based call centre system Printer friendly Email...Tadiran rolls out new IP-based call centre system Published:06-August...Contact Pro (CCP), a new IP based call centre management system for the Coral... http://www.cbronline.com/news/tadiran_rolls_out_new_ipbased_call_centre_system_090806
Capita managed call centre voted best in Europe, the Middle-East and Africa
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In-depth: the opportunity of unified comms in the call centre part II
Artingence PLC. The Artificially Intelligent Call Centre
COLT plans Indian call centre: CommsUpdate : TeleGeography Research
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All ResultsOther content from the web - CALL CENTRE

Call centre recordings could breach payment card industry security rules
...month's news > October 2009 > Call centre recordings could breach payment card industry security rules Call centre recordings could breach payment...said that when it talked to 133 call centre managers only 39% of them knew... http://www.out-law.com//default.aspx?page=10450
Call Centre Nucleus – leader in offshore outsourced contact centres
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Call Centre jobs at CWJobs.co.uk
NewVoiceMedia unveils 'No-Software' Call Centre Solution at Call Centre Expo 2009
Call Centre Software from Rostrvm Solutions
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