...superfluous trades facilitates systems processing and reduces the administrative burden in the event of a default. The averageduration remaining for the terminated trades was 11 years. MarkitSERV, a recently formed company which combined...
http://www.finextra.com/fullpr.asp?id=30855
...user per month Number of UNIX applications Helpdesk/support cost data: • Number of helpdesk calls per month • Averageduration of calls • Average salary of technical staff Operating system and applications upgrade and maintenance cost data...
http://www.expandableit.co.uk/CitrixACEWhitePaper.pdf