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Tesco may use social media to improve customer service
...staff answering calls with improved knowledge. Information will be spread better around the organisation so staff can answer customer's questions easily, however they get in touch. "Our product range has improved over the last couple of years... http://www.computerweekly.com/Articles/2009/04/03/235522/tesco-may-use-social-media-to-improve-customer-service.htm
Get real value from real-time systems
...says Herschel. A key challenge here is that the performance of most call centres is measured on how quickly they answer customer calls. Cross-selling and up-selling slows this process down. Therefore, organisations often find they need... http://www.computerweekly.com/Articles/2007/12/24/228578/get-real-value-from-real-time-systems.htm
Royal Mail turns to artificial intelligence to answer customer enquiries
Register | Login Royal Mail turns to artificial intelligence to answer customer enquiries Ian Grant Thursday 31 July 2008 04:51 Royal Mail has cut e-mail enquiries to its corporate and consumer... http://www.computerweekly.com/Articles/2008/07/31/231713/royal-mail-turns-to-artificial-intelligence-to-answer-customer.htm
It is dedicated to providing IT professionals with the best information, the best knowledge and the...
...service through an Ecommerce web site can be difficult, there are a number of solutions. You will still be able to answer customer‟s queries over the telephone, and some Ecommerce sites have an instant messaging feature, allowing customers to... http://www.computerweekly.com/DowntimePDF/Buyers_guide/Ecommerce_buyers_guide.pdf
17 Admin/setup fees 17 The Telephone Preference Service 18 Telemarketing Myths 19 3 ABOUT COMPUTER...
...have adequate training material and facilities required to educate employees about my industry, so that they can answer customer enquiries? How will the training be assessed, and will it be ongoing after the campaign is launched? Now that... http://www.computerweekly.com/DowntimePDF/Buyers_guide/Telemarketing_Buyers_Guide_new.pdf
Data migration hits sales after DVD firms merge
...records last month. During the migration, the contact centre was unable to access customer records and so could not answer customer queries. The consolidated platform successfully processed changes to customer records, but contact centre staff... http://www.computerweekly.com/Articles/2006/11/28/220184/data-migration-hits-sales-after-dvd-firms-merge.htm
Avis UK eliminates the paperwork so customers aren't kept on hold
...stimulate repeat business among its 65,000 customers. The company knew it had to improve its processes so that it could answer customer enquiries quickly and accurately; reduce the incoming call abandon rate; and boost customer satisfaction overall... http://www.computerweekly.com/Articles/2003/10/22/186952/avis-uk-eliminates-the-paperwork-so-customers-arent-kept-on.htm
G-Cat speeds councils' procurement process
...process and a full audit trail," she said. Documents are easier and quicker to retrieve and staff are able to answer customer enquiries immediately, rather than having to manually locate a file and then make a telephone call back to the customer... http://www.computerweekly.com/Articles/2004/06/21/203269/g-cat-speeds-councils-procurement-process.htm
Electricity firm spends £5m on Linux system
...access customer information. "The new system covers everything from registration to billing and means staff can answer customer queries very quickly as well as getting new customers on supply promptly," said Joe Moore, IT operations manager... http://www.computerweekly.com/Articles/2001/08/02/181713/electricity-firm-spends-5m-on-linux-system.htm
e-Business Awards: Start-up award
...slow download times. Since launching in May, the site has had about 120 visitors per day. Company policy is to answer customer emails almost instantly. Photographic Direct believes this is central to bringing people back to the site, because... http://www.computerweekly.com/Articles/2000/10/12/175535/e-business-awards-start-up-award.htm
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Transversal helps Zavvi answer customer queries
...icio.us Digg this Transversal helps Zavvi answer customer queries 24 November 2008 By Bhavana Navuluri...deployed Transversal’s web self-service system to answer customer queries through its online service 'Ask Sarah... http://ecommerce.cbronline.com/news/transversal_helps_zavvi_answer_customer_queries_241108
BT Press Releases
Is it RIP for PRM?
Microsoft offers IE, Visual Studio patches to protect against Act...
ntl:Telewest Business - Metro Radio Arena Helps Meet Ticket Hotline Demand with ntl:Telewest
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Amazon Web Services Security
...and data is of the utmost importance to AWS, as is maintaining trust and confidence. This document is intended to answer customer questions such as “How does AWS help me ensure my data is secure?” Specifically, AWS physical and operational security... http://s3.amazonaws.com/aws_blog/AWS_Security_Whitepaper_2008_09.pdf
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CRM News: Customer Loyalty: How to Earn Your Customers' Loyalty
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