Results for the tag, answer customer.

Find the latest news and information on answer customer from ComputerWeekly.com and the web.

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...staff answering calls with improved knowledge. Information will be spread better around the organisation so staff can answer customer's questions easily, however they get in touch. "Our product range has improved over the last couple of years... http://www.computerweekly.com/Articles/2009/04/03/235522/tesco-may-use-social-media-to-improve-customer-service.htm
...says Herschel. A key challenge here is that the performance of most call centres is measured on how quickly they answer customer calls. Cross-selling and up-selling slows this process down. Therefore, organisations often find they need... http://www.computerweekly.com/Articles/2007/12/24/228578/get-real-value-from-real-time-systems.htm
Register | Login Royal Mail turns to artificial intelligence to answer customer enquiries Ian Grant Thursday 31 July 2008 04:51 Royal Mail has cut e-mail enquiries to its corporate and consumer... http://www.computerweekly.com/Articles/2008/07/31/231713/royal-mail-turns-to-artificial-intelligence-to-answer-customer.htm
...service through an Ecommerce web site can be difficult, there are a number of solutions. You will still be able to answer customer‟s queries over the telephone, and some Ecommerce sites have an instant messaging feature, allowing customers to... http://www.computerweekly.com/DowntimePDF/Buyers_guide/Ecommerce_buyers_guide.pdf
...have adequate training material and facilities required to educate employees about my industry, so that they can answer customer enquiries? How will the training be assessed, and will it be ongoing after the campaign is launched? Now that... http://www.computerweekly.com/DowntimePDF/Buyers_guide/Telemarketing_Buyers_Guide_new.pdf
...records last month. During the migration, the contact centre was unable to access customer records and so could not answer customer queries. The consolidated platform successfully processed changes to customer records, but contact centre staff... http://www.computerweekly.com/Articles/2006/11/28/220184/data-migration-hits-sales-after-dvd-firms-merge.htm
...stimulate repeat business among its 65,000 customers. The company knew it had to improve its processes so that it could answer customer enquiries quickly and accurately; reduce the incoming call abandon rate; and boost customer satisfaction overall... http://www.computerweekly.com/Articles/2003/10/22/186952/avis-uk-eliminates-the-paperwork-so-customers-arent-kept-on.htm
...process and a full audit trail," she said. Documents are easier and quicker to retrieve and staff are able to answer customer enquiries immediately, rather than having to manually locate a file and then make a telephone call back to the customer... http://www.computerweekly.com/Articles/2004/06/21/203269/g-cat-speeds-councils-procurement-process.htm
...access customer information. "The new system covers everything from registration to billing and means staff can answer customer queries very quickly as well as getting new customers on supply promptly," said Joe Moore, IT operations manager... http://www.computerweekly.com/Articles/2001/08/02/181713/electricity-firm-spends-5m-on-linux-system.htm
...slow download times. Since launching in May, the site has had about 120 visitors per day. Company policy is to answer customer emails almost instantly. Photographic Direct believes this is central to bringing people back to the site, because... http://www.computerweekly.com/Articles/2000/10/12/175535/e-business-awards-start-up-award.htm

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...and data is of the utmost importance to AWS, as is maintaining trust and confidence. This document is intended to answer customer questions such as “How does AWS help me ensure my data is secure?” Specifically, AWS physical and operational security... http://s3.amazonaws.com/aws_blog/AWS_Security_Whitepaper_2008_09.pdf
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