...and clients," reports Relevant Products/Services Peter Ryan, contact center outsourcing and services analyst, Datamonitor. "Companies want to make sure that they will come back to use them. If people have a bad customer service...
http://www.newsfactor.com/story.xhtml?story_id=69067
...Analysis Two-thirds of banks shun offshore outsourcing But the worldwide study of 400 IT directors by analystDatamonitor found those banking firms which have already used offshore outsourcing are planning to increase the scope of...
http://whitepapers.silicon.com/0,39024759,60737907p,00.htm?s_cid=562