You are in: Home"agent performance" tag results

Results for the tag, agent performance.

Find the latest news and information on agent performance from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - AGENT PERFORMANCE

Sky Betting backs live chat to keep users gambling
...levels, by providing access to service level dashboards, timers, historical and real-time reports, and chat transcripts, to identify opportunities for improvement and monitor agent performance. GVL5-20090106.1 http://www.computerweekly.com/Articles/2008/06/26/231250/sky-betting-backs-live-chat-to-keep-users-gambling.htm
Barclays five-second cut adds up to £1m savings
...the system, Aimcall from Aim Technology, was saving 8,000 working hours and £450,000 a year through improved agent performance. Barclays said the availability of more current performance data on agents has helped it achieve an average five... http://www.computerweekly.com/Articles/2006/01/24/213836/barclays-five-second-cut-adds-up-to-1m-savings.htm
A new Aspect on business intelligence
...performance with corporate objectives and allows organisations to easily identify the root cause of issues hindering agent performance. It can automatically pull data from call centre systems and business applications into a single platform for reporting... http://www.computerweekly.com/Articles/2007/03/19/222522/A-new-Aspect-on-business-intelligence.htm
P&O's e-mail management is now plain sailing
...track all e-mail communication, while monitoring agent performance and customer service levels. The system has enabled...times, and enables the management team to measure agent performance. “Our customer service team supports a very... http://www.computerweekly.com/Articles/2007/05/22/224004/pos-e-mail-management-is-now-plain-sailing.htm
Real-time voice recognition apps set to revolutionise call centre
...convergence of speech recognition and call centre software can reduce call handling times and enable the analysis of agent performance and trends in call subjects. For example, if a large number of calls come in on one subject, management can... http://www.computerweekly.com/Articles/2003/05/23/194741/real-time-voice-recognition-apps-set-to-revolutionise-call.htm
Admiral promotes productivity
...throughout the day,” said Martin. “Also, we can now record outbound calls. This is useful not just for monitoring agent performance and improving training, but also gives us an infallible record of all transactions. “In future, we will be able... http://www.computerweekly.com/Articles/2004/10/14/205987/Admiral-promotes-productivity.htm
Oddbins capitalises on e-mail
...is much more scalable," said Bench. The system also maintains a history of customer communications and monitors agent performance. "It is a customer service function we could not do without now," said Bench, who added that the system will... http://www.computerweekly.com/Articles/2002/08/08/188907/oddbins-capitalises-on-e-mail.htm
BSkyB aims to boost CRM project
...400. The broadcaster hopes to improve the way employees use its CRM systems by rolling out Knowlagent's Agent Performance application to more than 5,500 call centre staff across the UK. The move reflects the concern that although... http://www.computerweekly.com/Articles/2003/09/16/197232/bskyb-aims-to-boost-crm-project.htm
Genesys readies contact centre software
...customisation is needed to integrate with existing enterprise systems, according to the company. Statistics on agent performance, first call resolution and time to resolution, along with a history of each customer's interactions, is provided... http://www.computerweekly.com/Articles/2002/02/21/185367/genesys-readies-contact-centre-software.htm
All Other Computer Weekly Results

All ResultsNews and blogs from the web - AGENT PERFORMANCE

Collecting Agent Performance Counters
...February 2008 (1) December 2007 (1) Collecting Agent Performance Counters Let's say you have an agent Health...trends is to collect and examine some relevant local agent performance counters. In particular, this will not pinpoint... http://blogs.technet.com/jonathanalmquist/archive/2008/08/18/collecting-agent-performance-counters.aspx
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency by Insurance
Diversity of EMEA Favors Localized Agent Performance Optimization System Vendors
Driving Call Center Success by Measuring Agent Performance
Call Center Hiring: Understanding Agent Performance and Business Outcomes
All Other News and blogs from the web
sponsored links

Reward Your Best Agents

Highest producers automatically get more calls, you get more revenuewww.consistacom.com

Artist's Way Los Angeles

Improve productivity, confidence. Overcome fears, creative blocks.www.creativelife.com

Performance Manager Jobs

One Search. All Jobs. Indeed™indeed.com/Performance-Manager

Reward Your Best Agents

Highest producers automatically get more calls, you get more revenuewww.consistacom.com

All ResultsOther content from the web - AGENT PERFORMANCE

Syrex Information Services Selects Cincom Contact Center Solution on IBM's Smart Business Platform
...small to medium contact centers with an all-in-one contact center solution that improves customer experience, agent performance and overall business operations. Synchrony Express includes an award-winning unified agent desktop, multi-channel... http://www.zibb.com/article/5723909/Syrex+Information+Services+Selects+Cincom+Contact+Center+Solution+on+IBM+s+Smart+Business+Platform
Genesys Frontline Advisor Features – Call Center Agent Performance - Genesys
Groupwise 8 Admin (N3105) (11/16-11/20/2009)
TeleTech BPO Business Process Outsourcing – Improve Agent Performance
NICE Wins 2009 Asia Pacific Frost & Sullivan Growth Strategy Leadership Award in the Call Monitoring Systems Market
All Other content from the web
Powered by zibb
ADVERTISEMENT

FIND JOBS BY ROLE

ADVERTISEMENT

Products & Services
© Reed Business Information Ltd About us|Contact us|Advertise|Terms & Conditions|Disclaimer|Privacy policy|Sitemap|RBI Jobs|Industry Resources

The Latest IT News

IT Management

IT Services and Outsourcing| Supplier Relationship Management| Staffing and Training| Risk Management| Project Management| eBusiness| Legislation and Regulation| SMEs| Data Centre Management| IT Strategic Planning| Security Alerts| Green IT|

Networks and Communications

Network Infrastructure| Networks Storage| Wireless Technologies| Voice and Data Services|

Software

Desktop Software| Enterprise Software| Supply Chain Management Software| Operating Systems Software| Systems Management Software| Service Oriented Architecture (SOA) and Web Services| Business Intelligence Software| Database Software| Storage Software| Security Software|

Hardware

Desktop Computing| Mobile Computing| Servers| Storage Hardware| Security Devices|

Research

Essential Guides| Blogs| Videos| Webinars| Special Reports| Case Studies| Opinions| In Depth| Podcasts| Buyer's Guides| Tech Topics| Companies|

IT Jobs

Whitepapers

IT Channel News from Microscope

GVL5-20091008.5