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You are in: HomeSusan Mclean

Articles by Susan Mclean

Outsource to achieve your service goals

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• Date: 20 July 2007

Organisations often embark on outsourcing with the aim of improving service performance and driving innovation. During the sales phase, service providers will often boast of their "transformational" outsourcing services, and will describe how they can deliver improvements and facilitate innovation, resulting in better service levels.

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