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Articles by Sally Whittle

How to win over end-users

• In Depth
• Date: 31 July 2008

When Telent implemented a scheduling system last summer, the telecoms company was confident the technology would mean it could offer more competitive Service...

Bridging the information gap

• Special Report
• Date: 14 November 2008

When a customer calls insurance company Martinez and Partners, staff can see immediately whether the client has filed a claim, what correspondence has been...

XAM: a guide to standardising archives

• In Depth
• Date: 22 September 2008

How much money has your organisation invested in storage systems and processes over the last decade? Chances are you have spent many millions of pounds storing...

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