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Measuring ROI from CRM

Friday 20 November 2009 10:26

Navigating through turbulent times is never easy, but today’s economic conditions are more challenging than most companies have ever faced. The instinctive reaction is switch to defensive mode; cut all strategic projects and then wait until things improve. But retreating behind the bailey could actually prove to be more detrimental in the long term. These turbulent times present new opportunities for companies that invest wisely in information technologies.

This whitepaper examines how Sage is working with small and medium sized businesses to help protect and grow their revenues during the economic downturn through the use of Customer Relationship Management (CRM) software.



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