Today’s support
organisations are focused on two top-level metrics: financial
results and customer satisfaction. For most, it’s easy to track
financial performance, but customer satisfaction is akin to
speaking a foreign language.
How do you quantify customer satisfaction?
Download the Best Practices for Benchmarking Customer Satisfaction
to get industry research the Association of Support Professionals
(ASP) on how to measure and leverage customer satisfaction.
Download this research report to get:
· ASP membership survey results on how they
measure customer satisfaction
· Proven tips on how to truly leverage this
powerful, sometimes elusive support metric
· Industry best practices like the customer
follow-up process and measuring Web-support satisfaction