Avaya defines Unified Communications as orchestrated communication
and collaboration across locations, time, and medium to accelerate
business results. It is achieved through the convergence of
real-time, near-real-time, and non-real-time business communication
applications including: calling, conferencing, messaging, contacts,
calendaring, collaboration, and rich presence with voice, video,
text, and visual elements. Users can access these capabilities
using multiple modalities including voice, data, and speech access,
through telephones, PCs, and mobile devices. These communications
services are increasingly designed to be embedded into structured
and unstructured business processes. This takes Unified
Communications to the next level in terms of IP voice and video
telephony; audio, web and video conferencing; unified messaging of
voicemail, email, and fax; instant messaging and more.
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