Castle Morpeth and Alnwickcouncils in the north-easthave begun
using ashared customer relationshipmanagement system to cut costs.
The system has reportedly saved the councils around £200,000 in
software installation costs, and is expected to deliver annual
savings of over £27,000 in running costs.
They are using shared Dell servers and a shared storage area
network, which support a Microsoft Dynamics CRM platform, reports
Kablenet.com.
The two authorities are maintaining separate CRM databases
however. The system was customised and integrated by CRM consultant
Optevia as part of a shared service deal.
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