HCL, a health and social care jobs
agency, has purchased a business continuity telecoms system to
safeguardcommunications systemsshould disaster
strike.
HCL supports three call centres and smaller support sites
throughout the UK, and has a turnover exceeding £140m.
This is the second BCMLite system that HCL has purchased from
GemaTech, following the success of an installation at a subsidiary
company.
Luke Harding, group IT manager at HCL, said, "The healthcare
market is highly dynamic and we are constantly growing to exceed
the demands of our customers. Callers expect us to be constantly
available and responsive. As such, it is imperative that our
telephone system is flexible, resilient and always accessible."
Located in one of COLT Telecom's secure datacentres, BCMLite
enables HCL to re-direct incoming calls to any of its 12 sites, or
anywhere else. It has the ability to play any number of
personalised announcements to both the caller and the person being
called in the event of an emergency.
Every call received on the company's 0870 numbers is
automatically routed through BCMLite and forwarded on to the
relevant office so, in the event of disruption, there is no need to
implement a new system.
The calls are received by GemaTech's BCMLite in the normal way,
but instead of being directed to the head office they are
automatically redirected to any number of alternative numbers
whether they be at another site, employees' mobiles or homes as
required.
Looking for a new Telephone System? Get free quotes from up to
6 leading suppliers of Telephone Systems.