SAP's controversial decision to roll out Enterprise Support to
all customers dominated the general sessions of the SAP UK &
Ireland User Group 2008 conference in London. Computer Weekly’s
Warwick Ashford spoke to Forrester Research enterprise applications
and strategies vice president Ray Wang about this issue. Wang
outlines seven areas the business can look at to assess and improve
the value delivered by software and maintenance contracts with
suppliers. He also discusses how business organisations can improve
their bargaining power with suppliers and the role of user groups
in getting better value from suppliers and influencing future
directions.
