BT has extended its IT service support and development contract
with Steria in a six-year £75.5m deal.
The new
BPO (business process outsourcing) deal lasts until March 2014,
and Steria will continue to support the key applications that
underpin BT's UK operations for finance and accounting transaction
processing, ledger and payroll services.
Building on a 20 year relationship with Steria, the contract
extension, said BT, will enable it to optimise use of Steria's
integrated delivery capability to move towards a more
cost-effective and efficient service.
Kevin Richards, director of the Enterprise Management Platform
at BT Design, said, "Steria has worked with BT for many years and
has evolved its services and approaches along with BT's changing
business and IT requirements.
"Keeping the business process and IT service closely coupled
provides us with a streamlined and efficient service that maintains
effectiveness at critical business periods."
John Torrie, CEO at Steria UK , said, "This landmark outsourcing
partnership is now in its second generation. Steria and BT will
deliver against new improved business goals and targets. This deal
cements new levels of service, an ambitious evolution of
development for our joint teams, improved BT customer experience
and competitive strategic advantage."
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