Olympics telecoms provider
China
Netcom Group Corporation (CNC) is protecting the games'
communications with mobile workforce management technology from
ClickSoftware.
CNC is using ClickSoftware's ClickSchedule and ClickAnalyze
mobile workforce management software to ensure maximum uptime for
critical telecoms for athletes, coaches, venue organisers, the
media and millions of spectators.
More than 1,000 field technicians are being supported by
ClickSoftware management software. ClickSchedule automatically
schedules technicians based on many variables, including
specialised skill sets, venue security passes, location and job
urgency, to ensure they complete a fix, installation or maintenance
work to keep services running smoothly.
Managers at the Beijing Olympics Telecommunications Control
Center are using ClickAnalyze to review everything from response to
repair times, to best determine overall service efficiency and make
changes where necessary.
ClickSoftware reseller Xiangmin Technology deployed the software
and manages its operation on-site at the control centre.
"The pressure to deliver a gold medal service during a global
event such as the Olympics is intense," said Zheng Yang, general
manager of Xiangmin. "So we've had ClickSchedule and ClickAnalyze
deployed and rigorously tested since the beginning of the year.
"The software has met or exceeded expectations, and we believe
it will continue to do so throughout the Olympics."
Following the event organisers' theme of a "Green Olympics," CNC
China will be able to use the hardware and software running
ClickSchedule and ClickAnalyze to optimise its field workforce
after the games end.
IT team prepares for Olympic effort >>
Beijing Olympics IT enters final straight of testing
>>