Homeserve, a home
emergency insurance supplier, is to switch some 4,000 voice and
mobile data connections to O2 from incumbent providers Orange and
Vodafone.
Under the three-year deal, O2 will provide a VPN call routing
service to ensure that calls are dealt with quickly and logged
easily using a data connection.
The contract includes BlackBerry and PDAs as well as mobile
phones, O2 said. Homeserve has more than 5,000 employees and
sub-contractors across the UK.
Homeserve CIO Trevor Didcock said the network would give staff
real-time updates on their PDAs and let them contact customers by
SMS. "It will ensure we are delivering a first-rate service for our
customers," he said.
Homeserve and O2 declined to provide financial details.
