Reuters has extended a contract with Xerox to
consolidate its printer infrastructure across 12 London offices,
which is expected to save Reuters more than £1.2m over a five year
period.
Under the terms of the agreement, Xerox is refreshing Reuters'
print infrastructure throughout the UK and consolidating 12 of
its London offices into four main centres, including its new Head
Office at Canary Wharf.
The document management company is helping Reuters to determine
the value of more than 1,400 printers,
multifunction devices, copiers and faxes that the global
information company has accumulated from more than 200 suppliers.
These are being replaced by a fleet of
best-for-purpose machines.
A team of eight will also monitor consumables, paper and
printers. By having a dedicated print team, Reuters has seen a vast
reduction in printer related calls to the IT helpdesk as the
printers are proactively monitored.
Nigel Smith, FM sourcing manager for Reuters, said, "Xerox is
constantly monitoring the fleet. It is very rare to come across a
printer that has run out of toner or paper, and if a paper jam
happens it is not uncommon to discover an engineer fixing it even
before a support call is made."