Verizon
Business has announced a new
unified communications voice over IP (VoIP) service designed to
help customers more effectively manage their communications and
enhance employee collaboration, mobility and
productivity.
The new unified
communications service provides customers with a hub where
employees can access voice mail, control incoming and outgoing
calls, manage their online presence, send text messages, and
synchronise contacts and calendars.
The Integrated
Communications Package is designed to help companies recognise the
cost efficiencies in moving to VoIP and will aim to help customers
achieve a more collaborative, high-performance work culture in a
converged voice and data environment.
The new unified
communications service is available for customers of Hosted IP
Centrex, part of Verizon Business’ VoIP portfolio.
“Collaboration
and mobility represent key challenges for our customers, but also
powerful opportunities,” said Nancy Gofus, senior vice president
and chief marketing officer for Verizon Business. “Companies can
see more than cost efficiencies by moving to VoIP. We want to help
our customers achieve a more
collaborative, high-performance work culture in a converged
voice and data environment.”
As the service
evolves, future plans include integrating the unified
communications service with audio, net and video conferencing
services, as well as contact centre services.
“As businesses deal with more mobile and remote employees, the need
for a product that provides phone, e-mail, calendaring, messaging
and presence capabilities will be on their list of must-haves to
further enable collaboration,” added Will Stofega, research manager
for VoIP services, with IDC.
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