Black & Decker has selected the Avaya Intelligent
Communications platform to power a newIP-based global telephony networkacross 200 locations.
The implementation is designed to help the tool manufacturer
improve productivity and customer service and control costs.
Black & Decker's facilities include large commercial
offices, 11 call centres, manufacturing operations in 10 countries
and more than 100 smaller retail or repair locations.
"We needed a supplier who could support a staged migration to IP
telephony in a global business with very basic to highly advanced
telecom and telephony needs," said Karen Dean, director for global
telecoms at Black & Decker.
To help maximise cost-effectiveness, the IP telephony migration
will incorporate existing digital phones and add Avaya IP desktop
telephones and IP softphones for new locations and end-users.
Avaya Unified Communications can
support mobile employees, allowing them to use any approved
device to access, activate and manage Avaya telephony, messaging
and conferencing, and Microsoft Outlook messaging, calendaring and
other tasks when in the office or on the road.
The goal is for employees to have more consistent, easier access
to colleagues, resources and communications tools, to enable
greater productivity.