Derby City Council has implemented new systems to support a
project to refocus the council’s departments around delivering
business objectives.
The council has gone live with a customer relationship
management application, an integration hub, a system to support
remote working, and a content management system.
Derby City Council expects its enterprise document management
system to provide the biggest transformational benefits. It is
expected to save the council more than £1m a year, compared with
its previous architecture of application-specific document
management modules.
The council has saved more than £180,000 in the first year of
running its new blade-server based datacentre and a new storage
area network. Server running costs have been cut by at least 50%
for every blade that has been deployed, said the council.
The CRM system deployed in the contact centre has been linked to
the council’s main business applications. This has enabled contact
centre workers to answer many more queries at the first point of
contact and has transformed business processes for departments that
are linked to the system, said the council.
Microsoft Biztalk 2006 was used to integrate the CRM software
with back-office systems.
Derby City Council is using Microsoft Sharepoint to enable
online collaborative working across departments and with external
organisations.
The council, which is part of the Microsoft Shared Learning
Group of 10 local authorities, has said it would make what it had
learned about integrating back-office systems freely available to
other local government organisations.
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