Prudential UK has signed a three-year £40m outsourcing
contract with the Capita Group to deliver a range of life and
pension sales and administration services.
The business process outsourcing (BPO) contract builds on
Capita's existing relationship with Prudential. Capita has been
providing a full range of life and pensions administration services
for Prudential's international cross border life assurance
portfolio of new and existing business since 2003.
Under the new agreement, Capita will deliver end-to-end support for
Prudential's UK life and pensions operations.
Approximately 450 staff working in Prudential's customer
services, PruDirect (direct-to-consumer) and support services
operations in Belfast will transfer to Capita as part of the deal
in the early autumn.
The agreement further strengthens Capita's presence in Belfast,
where it already provides services for the BBC and the Northern
Ireland Civil Service.
Nick Prettejohn, chief executive of Prudential UK, said, “This has
been a very difficult time for all our staff in Belfast, but
throughout this period they have continued to provide an excellent
service to our customers.
“This outsourcing agreement helps provide them with continued
employment and enables us to maintain the highest standards of
customer service, while delivering the efficiencies and cost
savings we announced earlier in the year.”
Prudential's Belfast operation currently handles a range of
services including death claims, matured and surrendered policies,
and general UK customer support.
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