Hosted spam and virus email filtering company SoftScan has
revealed five reasons why SMBs' inbound company email gets
delayed.
SoftScan says that statistics from its technical helpdesk show
that altering internal settings is the main reason, often
preventing users from seeing their inbound email messages for up to
24 hours.
The company adds that although many email security products and
services today do provide business continuity by enabling waiting
email messages to be queued until they can be delivered, most do
not allow network administrators to search for and download
individual messages.
The top five reasons for the disruption of inbound email are:
email server mis-configuration; email server crashes; wrong
firewall settings; MX records changed incorrectly; email server
running out of free space.
Phil Watts, managing director of SoftScan UK, spells out the
ramifications of the problem for SMBs: "With constant patching, the
introduction of new software or even just human error, it's very
easy for system settings to be altered in such a way that the email
flow grinds to a halt.
“For SMBs that don't have the kind of resilience set-up that
larger organisations can afford, not being able to get to just one
important email message in the time restraints required may impact
heavily on the business."