This week's contract wins
Learndirect turns to IP at the call centre
Government agency Learndirect has spent £4.5m on a managed IP
contact centre from Cable & Wireless. The implementation
includes an integrated customer relationship management
application. The centre will support an increase in the number of
Learndirect's career advisers from 200 to 300 without the need for
further IT systems.
Equipment-hire company goes mobile
Building equipment-hire business A-Plant is investing £2.3m in
more than 1,000 mobile devices supplied by MCS and Symbol
Technologies. Staff at A-Plant's 200-plus depots around the UK will
be equipped with the devices by the end of this year.
Welsh Assembly deal to exploit IT
innovation
The Welsh Assembly has signed a £450,000 deal with IT
consultancy Angle Technology to exploit IT innovations in the Welsh
NHS. Under the three-year deal, Angle Technology and the North-West
NHS innovation hub TrusTech will seek examples of technological
innovation that they can bring to market. The profits from
successful new products or procedures will be reinvested in the
Welsh health service.
Consultancy signs CedarOpenAccounts
Cornwell Management Consultancy has awarded a £121,000 contract
for a management information system to CedarOpenAccounts. The
supplier will maintain a system that enables Cornwell's 300
consultants to access workflow documents online. Cornwell will use
the Smart Business Suite application to cost jobs and handle
billing as well as manage the consultancy's accounts.
Councils pick Freedom for telecoms
contracts
Rochdale Borough Council, Ryedale District Council and
Chelmsford Borough Council have signed three-year contracts with
telecoms integrator Freedom Communications. Chelmsford is replacing
its private branch exchange with an Alcatel-based voice over IP
installation in a deal worth £350,000. Rochdale is rolling out a
2,500-extension system and creating a 50-seat call centre in a deal
worth £500,000. Ryedale is also installing a VoIP system for 275
users, including approximately 100 home and remote office
workers.