Businesses will outsource a growing proportion of their
IT management decisions to offshore suppliers, the trade body for
Indian suppliers has predicted.
The National Association of Software and Service Companies said
businesses were increasingly delegating management decisions about
their IT to offshore specialists as IT outsourcing "moves up the
value chain".
"The industry has matured significantly in the last decade. From
single jobs that used to be outsourced, we are seeing an increasing
trend for whole programmes to be outsourced to India," said Rajeeve
Sawhney, convenor of Nasscom's UK chapter.
Businesses were beginning to ask offshore suppliers to solve
business problems, he said.
The trend could have profound implications for IT professionals
in the UK, putting them under pressure to develop higher-value
business and managerial skills in addition to technical skills.
American companies are leading the way, but Nasscom predicts
British companies will follow.
Sawhney said Indian offshore companies had tightened their grip
on security after criminals were exposed touting personal
information about UK citizens gleaned from Indian call centre IT
systems earlier this year.