Thomas Cook UK & Ireland has outsourced the
management of its telephone system to save £20m over five
years.
The travel company has hired T-Systems to manage the system in
partnership with its existing service provider Energis, which will
continue to provide the voice circuits.
Servicing will be handled by Redbridge and all hardware will be
supplied by Alcatel. The contract covers 615 high street stores,
the firm’s Peterborough, Cambridgeshire, head office, three data
centres and other offices.
T-Systems has been hired to consolidate disparate voice systems
and equipment, reduce complexity in the system, and to deliver new
phone features to employees.
Carl Dawson, Thomas Cook IT director, said, “The new managed
service will mean major gains for Thomas Cook. Not only will it
generate substantial cost savings totalling about £4m a year, it
will simplify the systems in place and provide a future-proofed
upgrade in services for users.”
Thomas Cook is now considering extending the managed service
contract to its businesses in France, Belgium, the Netherlands and
Germany. The value of the UK and Ireland contract has not been
disclosed.