BT is tackling the problem of rogue internet diallers,
which hijack computer modems to dial often premium rate or
international numbers without the owner’s knowledge.
The company is providing free downloadable modem protection
software, which will warn users if their computer begins dialling
such numbers, or any number outside a list of pre-approved numbers
such as the national call and freephone numbers used by ISPs.
In addition, BT has launched an early warning system which spots
anomalies in customer bills even on a daily basis. If usage differs
dramatically from the usual pattern, customers will be warned via
text or voice message of a potential sharp increase in their call
charges.
If customers are concerned their system is being hijacked to
dial premium numbers, they can connect to a BT number which will
immediately bar the line, preventing further misuse.
Gavin Patterson, group managing director of consumer and
ventures at BT, said, “We’ve introduced these measures as a
co-ordinated approach to help customers make informed choices in
the first place, and minimise the impact if they have been
adversely affected.”
Both products have already undergone successful trials in
Northern Ireland, and will be available to all BT customers from
May.
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