Run through the following checklist to evaluate
potential suppliers for hosted and managed services:
1 Do they have experience with businesses like
yours? Are they knowledgeable about the issues and technologies
relevant to your organisation?
2 Do they understand your business and its
specific needs?
3 Are they flexible and scalable enough to
serve both short-term peaks and long-term business needs?
4 Do they offer proactive and responsive
customer service - in your language?
5 Do they understand both telephony and
networking requirements, so they can give you a robust
solution?
6 Can they ensure that your site is available
to the people who need it, when they need it?
7 Is their infrastructure vulnerable to
attacks by hackers and other threats?
8 Can they respond quickly to evolving market
conditions?
9 Do they offer proactive monitoring and
reporting services that can alert you to potential failures?
10 Do they have the technology leadership to
exploit new innovations?