Barclays has signed a £45m extension to its business
process outsourcing (BPO) contract with Siemens Business
Services.
The two-year contract extends a BPO arrangement the companies have
had since 2000. Siemens will continue to manage areas of Barclays'
retail banking back-office operations and also those of its credit
card subsidiary, Barclaycard.
Siemens' responsibilities include account closures, transfer of
funds and administrative processing for direct debit and standing
order instructions.
"Since the relationship with Siemens began, Barclays has enjoyed a
high standard of service with the company. This relationship has
allowed us to focus on our core business," said John Stewart,
Barclays service manager, branch and customer account
services.
Phil Heggie, Siemens global director of BPO financial services,
said, "We have delivered operational efficiencies to Barclays,
which has allowed it to release more people into front-office,
customer-facing roles."
Siemens signed a £2bn outsourcing deal with the BBC last year.