IT departments will be refocusing on business critical
applications and processes to handle corporate issues and service
levels, says integrated communications provider, hSo as it predicts
key trends in IT for 2005.
hSo believes that in 2005 there will be a greater move towards
"utility computing" as part of this refocusing and that IT
platforms and functions will be outsourced to managed service
providers, across a wide range of sectors, and at every level,
including SMEs.
As far as the much vaunted VoIP goes, hSo says that the hype
will start to become reality as IP PABXs replace legacy PABXs.
However, the company warns that it is important to note that UK
businesses won’t embrace VoIP as its primary voice delivery
mechanism until corporate use of applications such as voicemail,
conferencing and unified messaging become commonplace.
Chris Evans, managing director at hSo, said, "I believe that
corporate IT spending will remain flat next year. Major changes are
unlikely to happen to the platforms, products or services
themselves, but rather in the way they are consumed. Cost cutting
pressures and effective sales targeting will continue to develop
the role of the IT vendor.
"Outsourcing will be king in IT support, providing scalable and
cost-effective managed services that can be integrated into an
organisation’s growth objectives, helping them to stay focused on
the day-to-day operation of their business."
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