UK organisations seem to be ignoring the "holy trinity"
of collaboration risk and a consequence never see expected ROI,
according to new research commissioned by IT services provider
Steria.
Despite more than 90% of UK companies claiming to depend upon
collaborative activity of some kind to improve their product or
service offering, many organisations seem in danger of wasting such
resources and time because they are approaching collaboration
inefficiently and half-heartedly.
The survey, conducted fro Steria by Benchmark Research, also
revealed that more than two thirds of companies do not integrate
their IT systems with collaborative partners.
While intended to maximise customer satisfaction (49% of
organisations claim this is their key success factor), the
anticipated benefits of joining forces with other organisations in
both private and public sectors are consequently compromised
because of ineffective planning and processes, warned Steria.
The survey also revealed that many organisations involved in
collaborative activities are found lacking in areas such as
Business Process Re-Engineering (BPR), effective benchmarking and
support from an integrated technology system.
John Torrie, chief executive officer of Steria, said,
"Pre-planning and assessment is a must for effective collaboration
and transparent customer support thereafter. It is encouraging to
see that many of those who did not conduct a full business process
review the first time around would, on reflection, conduct one
before embarking on their next collaborative project.”
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