FrontRange has launched the latest version of its SME
leader’s IP-based contact centre solution.
IP Contact Center 3.7 is designed to help SMEs and distributed
enterprises reduce telephony costs and increase agent
productivity.
Developed to promote organisational efficiency, the product can
be deployed on a modular basis either as part of the existing
communications infrastructure or as a standalone solution.
“We designed IP Contact Center to enable companies to deliver
superior customer service and drive revenue by streamlining
customer communications,” says Kevin J Smith, FrontRange
vice-president of products.
“The key to productivity gains is the ability to integrate the
voice and data platform, enabling calls to be routed according to
pre-defined criteria, such as agent skills or the customer’s last
interaction with the organisation.”
IP Contact Center 3.7 has a single point of administration,
which reduces the typical complexity required to support a
traditional telephony infrastructure. The product delivers
real-time and historical reporting, queuing, automated call
distribution, integrated voice response, and screen-pop
capabilities.
For more information, call 0870401 7317 or visit
www.frontrange.co.uk
For more news on managed applications
click here >>