Poor-quality software can damage a company's image and have
a negative impact on turnover and staff productivity, according to
research from analyst firm IDC and Mercury
Interactive.
In a survey of 450 IT directors across the UK, Germany and France,
73% said they had suffered major faults in their IT systems.
Respondents said the lack of quality in software had a direct
impact on their business. Thirty six per cent reported that IT
failures had led to "considerable reduction in turnover", and 43%
said poor software quality led to a substantial drop in staff
productivity. Forty five per cent said poor software quality had
damaged the company's image among clients and prospective
clients.
